Jakarta, Indonesia Sentinel — Amazon Web Services (AWS) experienced a widespread outage on Monday, disrupting several major platforms including Amazon, Snapchat, Perplexity, and Roblox.
According to AWS’s service status page, multiple systems suffered “service disruptions” due to operational issues. The company said it was “investigating increased error rates and latency in several AWS services in the US-EAST-1 region.” The outage has also affected services in other regions worldwide.
Users on Reddit reported that Amazon’s smart assistant Alexa was unresponsive, unable to answer questions or execute commands.
The disruption appeared to extend to several other cloud-based platforms hosted on AWS, including Perplexity, Airtable, Canva, and even McDonald’s app.
“Perplexity is currently experiencing an outage. The root cause is an issue with AWS. We’re working to fix it,” Perplexity CEO Aravind Srinivas wrote on X (formerly Twitter) on Monday afternoon.
Read Also:
West Java Emerges as Top Investment Destination, Leads National Investment Realization in Q3 2025
AWS first reported the issue affecting the US-EAST-1 region at 3:11 a.m. ET. Amazon said it was actively working to mitigate the problem and determine its root cause.
“We will provide an update within 45 minutes or sooner if additional information becomes available,” Amazon said in an update posted at 2:51 p.m. local time in Jakarta.
According to Downdetector data, several apps saw a spike in outage reports in Indonesia on Monday afternoon, including Roblox, Zoom, Epic Games, and Snapchat.
The Verge reported, a similar large-scale AWS outage in the US-East-1 region occurred in 2023, 2021, and 2020, previously taking down multiple websites and online services for several hours before operations were restored.
(Raidi/Agung)
